M-Social

M-Social

Chatbots
for Business

No template solutions

Creating chatbots with fast and convenient launch adapted to the tasks of your business

Easy integration into existing infrastructure to optimize processes and improve work efficiency

We solve your business problems - fast, simple, effective

If your customers are leaving because of long wait times

M-Social's chatbots work 24/7 and provide instant responses to their queries

If employees are overloaded with routine

our solutions fully automate these tasks, freeing up time for more important matters

If you are losing sales
due to poor communication

we optimize the process, making it fast and comfortable

If the adaptation of new employees takes
a long time

please be sure to contact us as soon as possible

If approvals and data exchanges are taking up resources

we simplify these processes by automating notifications and task control

If access to instructions and materials is inconvenient

our solutions provide them in a clear and easy to digest format

If you lack
monitoring tools

we will provide process analysis and instant notifications of failures or deviations

We help businesses get rid of unnecessary complexities and focus on achieving results

Real results
for our clients

Telegram bot PAH

Telegram bot PAH

Telegram bot PAH

Goal:

To provide rapid and convenient access for physicians specializing in the management of patients with pulmonary arterial hypertension (PAH) to key tools, checklists, and useful resources.

 

Features:

The Telegram bot has restricted access. It can only be used by subscribers of the private PAH Telegram channel, healthcare professionals from a verified list, or users manually approved by administrators.

Users with access to the PAH channel receive "seamless" access to the PAH bot, and vice versa—users of the PAH bot receive seamless access to the private PAH channel.

 

Deliverables from the client:

  • Brief
  • Design mockups

HR Chatbot

HR Chatbot

HR Chatbot

Goal:

Development of an HR bot to automate the onboarding process for new employees and streamline internal communication workflows within the company.

 

Mechanics:

  • Integration with the company’s existing admin panel to automatically retrieve employee data and enable personalized interactions.
  • Configuration of a notification system, file upload capabilities, and progress tracking for employee checklists.
  • Continuous improvement based on employee feedback, including the addition of new features such as corporate culture quizzes and expanded interaction functionalities.

 

Result:

  • Reduced new employee onboarding time by 35%.
  • Increased new employee satisfaction by 30% according to post-onboarding survey results.

Chat bot for CARLSBERG brand promotion

Chat bot for CARLSBERG brand promotion

Chat bot for CARLSBERG brand promotion

Goal:

Development of a chatbot to run a receipt-based promotion for the Carlsberg brand in Kazakhstan, aimed at increasing sales and customer loyalty through interactive and user-friendly consumer engagement.

 

Mechanics:
The chatbot was built on the PromoBuilding platform.
Supports two languages: Russian and Kazakh.
Key modules implemented:

  • User registration via the chatbot interface with age verification using the Individual Identification Number (IIN).
  • Information about the promotion, winners, and FAQ.
  • Ability to upload receipts and check the number of accepted receipts in a dedicated chatbot section.
  • Administrative panel for managing data and generating reports on participants, receipts, winners, and more.


Result:

  • The receipt-based promotion conducted via the Telegram chatbot successfully captured user attention.
  • The chatbot contributed to increased brand awareness for Carlsberg.

How does an AI agent work?

(01)

Briefing and task analysis

We collect and clarify requirements, define your goals and expectations

(02)

Planning

We create a chat-bot structure, we think of communication scenarios

(03)

Development

We implement the project, test and implement

(04)

Education

Showing your team how to use the bot

Answers to frequently asked questions

From 10 working days, depending on the complexity of the project.
WhatsApp, Telegram and others, if technically possible.
Yes, we provide technical support and assistance with settings.
Of course. We implement integrations with popular systems such as Bitrix24, amoCRM, SAP, 1C and others.
Not necessarily. We offer flexible solutions: hosting on cloud services, on your servers or in a hybrid format.
Our solutions are individual, take into account the specifics of the business and allow implementing complex scenarios and deep integrations that are not available to designers.
Yes, we create bots for onboarding, testing, training, and quick access t  instructions and regulations.
Chatbots can notify about tasks, automate approvals, collect reports, track process statuses and assist in monitoring.
We will need a description of your tasks, desired interaction scenarios, a list of systems for integration and other business details.
We provide a user-friendly interface for editing scripts and changes, and we also train your employees to work with the bot.
Yes, we integrate chatbots with analytics systems so you can track key metrics and improve engagement.
Our solutions are designed for high loads and operate successfully even with thousands of requests per second.
Definitely! We provide access to a test environment so you can test all scenarios before implementation.